0333 014 0555
Unified Comms for the Local Government Sector
Deploy Gamma’s 'cloud first' solutions to consolidate your comms infrastructure.
Microsoft Teams Direct Routing • Horizon Collaborate • Cloud Contact Centre
0333 014 0555
Unified Comms for the Local Government Sector
Deploy Gamma’s 'cloud first' solutions to consolidate your comms infrastructure.
Microsoft Teams Direct Routing • Horizon Collaborate • Cloud Contact Centre
Our Mission
To provide straightforward cloud communication and collaboration services for the Local Government sector underpinned by a robust, secure network.
Introduction
We are a leading provider of cloud telephony and Unified Communications as a Service (UCaaS) to local government organizations.
We already work closely in partnership with a significant number of organisations, large or small, across the whole of the UK. At our core, we want to be easy to do business with.
We take the time to listen and understand your business. Each solution is tailored to overcome the specific challenges that an organisation faces - some are complex and others simpler.
Our UCaaS solutions include Microsoft Teams Direct Routing, Cloud Contact Centre, Horizon Cloud PBX, intelligent SIP Trunking and clever Inbound Call Management software.
Our Vision
To empower people to communicate and work smarter, together.
All these solutions are designed to meet the increasingly complex needs of today’s communication, collaboration and call control requirements in a cost-effective and efficient way.
Gamma also provides business-grade mobile and data access services, such as internet, broadband, Ethernet, MPLS or SD-Wan.
All our services are underpinned by a robust and secure network, delivering a seamless and quality assured end-to-end customer experience.
We are on key network services frameworks and offer multiple procurement routes to allow our customers to flexibly buy from us in a compliant and straightforward way.
Microsoft Teams
Give Microsoft Teams a voice through Direct Routing with high availability architecture from the UK’s No.1 SIP Trunks provider.
As organisations are mobilising their workforce to work remotely, many are inevitably turning to MS Teams to keep teams connected.
If your employees are among the millions of users now using Office 365 and MS Teams on a daily basis, it would make sense to consider how Microsoft Teams with Telephony can bring all your organisation communications together and turn MS Teams into a full Unified Communications solution.
A cost-effective alternative to Microsoft Calling Plans
Microsoft Teams Direct Routing is the flexible, accessible and cost-effective MS Teams telephony solution, allowing you to make and receive calls within Microsoft Teams without the need for costly Microsoft Calling Plans or on-premise equipment.
Powered by Gamma's market-leading SIP Trunks, Direct Routing for Teams will enable your business to leverage the benefits of Microsoft Teams with Telephony by providing a fully integrated collaboration and voice solution.
Why use Direct Routing for Microsoft Teams?
Better value and flexibility
Alternative to costly Microsoft Calling Plans
3rd party integration
Including existing Contact Centre Solutions
Robustness and resilience
Via Gamma's market-leading SIP Trunk
Aberdeenshire Council - upgrading their capabilities to meet citizen demand and support pandemic crisis
The authority’s 30-seat contact centre is in Fraserburgh, 40 miles north of the organisation’s city of Aberdeen headquarters. It handles an average of around 1,500 calls a day from members of the public wanting help with the full range of council services from council tax, housing repair and roads maintenance to waste disposal and social care
Among the identified key requirements were cost savings, greater flexibility and robustness, and the ability to migrate the contact centre platform to multi-mode interaction.
Gamma proposed its Cirrus Cloud Contact Centre service, providing resilience because it is delivered from three separate data centres, omni-channel capability that allows seamless movement between modes during calls, call recording, comprehensive reporting and analysis and lower costs due to the service being embedded in the core of the national Gamma network.
Horizon Collaborate
Increase customer and employee satisfaction with Horizon Collaborate.
In today’s digital-first world, organisations need to be more agile than ever before, able to respond to customer demand by ensuring staff are equipped to communicate efficiently across multiple sites and through a variety of channels.
Built on the award-winning Horizon business phone system, Horizon Collaborate addresses all these needs, designed for organisations looking to improve productivity, increase collaborative team working and accelerate business decision making to better serve customers.
Benefits of Horizon Collaborate
> Complete Unified Comms
> Simple Video Conferencing
> Employee Productivity
> Greater Functionality
> Improved Experiences
> Instant Comms
> Next Gen
Blog
Why your organisation should be looking at enabling a remote workforce for the foreseeable future
Whether it’s to provide support to employees with more flexible work arrangements or to beef up your business continuity strategy, it’s key to understand why building out remote working guidelines is worth your time and energy.
Read our blog to find out more >
Cloud Contact Centre
Delivering Cloud Contact Centre transformation.
Exceptional Cloud Contact Centre technology aligned to your organisations needs.
In a world dominated by mobility and the consumerisation of technology, users demand an effortless experience. They want to use WhatsApp, Twitter, web chat, email, SMS, Facebook and cleverly routed calling to connect. As customers have become channel agnostic, the medium for communication has become less important than the convenience of use and the immediacy of response.
Gamma is partnering with Cirrus, a leading provider of cloud contact centre solutions, to deliver a contact centre capability as part of Horizon, the UK’s number one hosted cloud platform.
Our Cloud Contact Centre solution delivers a contact centre capability that works seamlessly with your Gamma voice service.
What does cloud contact centre deliver?
> Meeting Your Requirements
> Resilient, Secure and Scalable
> Wide Range of Functions
> Best In Class Solution
Find out more about Cloud Contact Centre >
Quality is not just for large contact centres
Happy Customer. Happy. Agent. Happy Contact Centre.
Get in contact with us today for a free, no obligation discussion around how we have helped other organisations innovate and deploy ‘cloud first’ solutions to liberate the true value of existing cloud IT and telecoms investments. Doing more with less has never been so important.
