To provide straightforward cloud communication and collaboration services for the Local Government sector underpinned by a robust, secure network.
We are a leading provider of cloud telephony and Unified Communications as a Service (UCaaS) to local government organizations.
We already work closely in partnership with a significant number of organisations, large or small, across the whole of the UK. At our core, we want to be easy to do business with.
We take the time to listen and understand your business. Each solution is tailored to overcome the specific challenges that an organisation faces - some are complex and others simpler.
Our UCaaS solutions include Microsoft Teams Direct Routing, Cloud Contact Centre, Horizon Cloud PBX, intelligent SIP Trunking and clever Inbound Call Management software.
To empower people to communicate and work smarter, together.
All these solutions are designed to meet the increasingly complex needs of today’s communication, collaboration and call control requirements in a cost-effective and efficient way.
Gamma also provides business-grade mobile and data access services, such as internet, broadband, Ethernet, MPLS or SD-Wan.
All our services are underpinned by a robust and secure network, delivering a seamless and quality assured end-to-end customer experience.
We are on key network services frameworks and offer multiple procurement routes to allow our customers to flexibly buy from us in a compliant and straightforward way.
Aberdeenshire Council - upgrading their capabilities to meet citizen demand and support pandemic crisis
The authority’s 30-seat contact centre is in Fraserburgh, 40 miles north of the organisation’s city of Aberdeen headquarters. It handles an average of around 1,500 calls a day from members of the public wanting help with the full range of council services from council tax, housing repair and roads maintenance to waste disposal and social care
Among the identified key requirements were cost savings, greater flexibility and robustness, and the ability to migrate the contact centre platform to multi-mode interaction.
Gamma proposed its Cirrus Cloud Contact Centre service, providing resilience because it is delivered from three separate data centres, omni-channel capability that allows seamless movement between modes during calls, call recording, comprehensive reporting and analysis and lower costs due to the service being embedded in the core of the national Gamma network.