Watch our webinar:  Customer Experience and Reputation

Hosted by Andrew Tucker, Cirrus Contact Centre expert



Register below to watch:

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How to effectively manage demand to prioritise & protect VIPs and vulnerable customers

This webinar was recorded at a point in time where the COVID pandemic had produced further lockdowns and an extension of remote working for Contact Centre agents.

Whether businesses choose to continue to operate in remote-first modes, or even further lockdowns are enforced, the customer has nonetheless changed, and therefore so has the technology needed.

Watch our expert webinar to discover:

  • How customer behaviour has changed
  • The effect that has on your contact centre 
  • How to prioritise vulnerable and VIPS
  • Mastering Digital Deflection
  • Clarks Case Study
  • Risk free omni channel strategy

Andrew Tucker has been helping organisations make the right choices for their contact centres for over 20 years. Drawing on his extensive experience evaluating, purchasing and managing contact centres across a variety of industries, Andy is perfectly placed to deliver guidance on customer and digital strategies.