How to effectively manage demand to prioritise & protect VIPs and vulnerable customers
This webinar was recorded at a point in time where the COVID pandemic had produced further lockdowns and an extension of remote working for Contact Centre agents.
Whether businesses choose to continue to operate in remote-first modes, or even further lockdowns are enforced, the customer has nonetheless changed, and therefore so has the technology needed.
Watch our expert webinar to discover:
Andrew Tucker has been helping organisations make the right choices for their contact centres for over 20 years. Drawing on his extensive experience evaluating, purchasing and managing contact centres across a variety of industries, Andy is perfectly placed to deliver guidance on customer and digital strategies.