GX: Frontiers

Sessions now available

Enhancing customer experience |

Supercharging collaboration

It was 'game on' this year at GX: Frontiers

8 Northumberland Avenue once again played host to GX: Frontiers, with Gamma's premier event for UK Enterprise and Public Sector IT leaders providing the perfect opportunity for attendees to learn all about mastering the 'game of infinite change' and the ongoing revolution in collaboration.

Top industry experts from the likes of Microsoft and AWS, as well as inspiring keynote speakers and Gamma's suite of specialists, all took to the stage to give plenty of actionable insights on how to tackle the challenges of both today and tomorrow. The impending PSTN Switch Off and the rise of cloud-based technology means that there's no time to spare when it comes to securing the future of your business and ensuring that ongoing success is a reality rather than a goal.

All of our content is now available on demand, so head over to the exclusive GX: Frontiers Hub to catch up on anything you missed on the day, or relive the whole GX experience again!

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Meet our keynotes*

David McCandless

David McCandless is a London-based data journalist and information designer, whose best-selling infographic books Information Is Beautiful, Knowledge is Beautiful and Beautiful News, are dedicated to visualising ideas, issues, knowledge and data. His work has appeared in hundreds of publications internationally and online, including The Guardian and the BBC, while also working on visualisation projects for Google and Microsoft, and training teams at the likes of Apple and Salesforce.

Jake Humphrey and Professor Damian Hughes

Jake Humphrey has forged a career as one of the most popular and respected sports broadcasters in the UK, and is passionate about contributing to the community through charity work through roles such as Chairman of Norwich Community Sports Foundation and Vice President of Young Lives vs. Cancer.

International speaker and best-selling author Professor Damian Hughes combines his practical and academic background within sport, organisational development and change psychology, to help organisations and teams to create a high performing culture that has been praised by the likes of Muhammed Ali, Jonny Wilkinson and Sir Alex Ferguson.

*Keynote sessions available on demand until Friday 14th July.

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Meet our technology partners

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Agenda

Accelerators

Alex Ayers - Sales Director - Direct, Gamma

A general welcome for the day ahead, with Alex Ayers placing a great deal of focus on acceleration and why it's now 'game on' when considering the factors that drive further growth and success.

The Gamma Family & The Human Network

David Macfarlane - Managing Director UK Enterprise & Public Sector, Gamma

Networks are your most important asset, but the 'grand fromage' of networks is definitely your human network. As Gamma continues to expand across Europe, David Macfarlane explores the importance of 'Communications with a Conscience', and how the suite of solutions from Gamma champions this notion.

Mastering the Game of Infinite Change

Alex Ayers - Sales Director - Direct, Gamma

There's a great deal of change and turbulence in the air, with AI exploding exponentially and playing its part in shifting customer behaviour. Alex Ayers guides us through how to master the 'Game of Infinite Change', embrace uncertainty, and deliver an epic customer experience that, through communication and collaboration, helps your business to accelerate.

The Future of Customer Contact: What's hot and here now to Accelerate Business Performance

Russell Yeates - CX Specialist, AWS

Amazon are always striving to be a leading company when it comes to customer experience, and its latest developments in customer contact are set to change the landscape completely. Russell Yeates is on hand to explain how Amazon Connect Contact Lens can grow businesses and execute game-changing transformation.

Information is Beautiful

Guest Keynote: David McCandless

When it comes to data, some roll their eyes and wonder how numbers and statistics can tell an engaging story. David McCandless is someone who rejects that notion entirely, with his 'data-driven tour of the universe' providing a brand new view of a resource that expands thinking and, when applied correctly, can reveal something interesting. Unfortunately, it doesn't involve pie charts...

Fireside Chat - Work Disrupted: The accelerated modern workplace has arrived

Gareth Bleasdale - Converged Communications Senior Product Manager, Microsoft
Tina Shepherd - Modern Work Customer Success Manager, Microsoft
Richard McPhee - Solutions Director, Gamma

It has now become clear that, while 'flexiwork' is here to stay, workforces are feeling overwhelmed by information and the rising number of virtual meetings. It's now imperative for tools to be designed to help employees work smarter and give them a better working experience. Microsoft's Gareth Bleasdale and Tina Shepherd explain how Microsoft can take you to the next level of workplace productivity and tackle the challenge of how to get these solutions to fit together in an articulate manner.

The Future of Managed Networks - From Legacy to Lift Off

Helen Bowman - Head of CX, Gamma
Dan Hayes - Programme Manager, Gamma
Richard McPhee - Solutions Director, Gamma

The PSTN Switch Off will see 150 years of our traditional copper-wired network come to an end. With 10 million lines to be migrated, the time to act is now! Rather than incite panic, Helen Bowman and Dan Hayes take to the stage and provide guidance on the importance of building a migration plan, while Richard McPhee highlights how SD-WAN has become a leader in the modern network sector.

Securing your Journey to the Cloud

Richard McPhee - Solutions Director, Gamma

With the journey to the cloud speeding up, building a cyber culture is now a necessity as the topic has now become a boardroom concern. Richard McPhee investigates why we can no longer rely solely on preventitive measures, and what businesses can do to build a frictionless process that runs on DNA of continuous discovery.

Being Our Best Selves: Performance from Trust

Guest Keynote: Jake Humphrey and Professor Damian Hughes

Personalise. Provasive. Permanent. These are the 3 Ps that are locked in underperformance and restrict employees from reaching their full potential. However, through subtly reframing problems and a healthy dose of optimism, Jake Humphrey and Professor Damian Hughes emphasise how simply changing the way we react to challenges can allow us to become better versions of ourselves.

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Our speakers

Jake Humphrey and Professor Damian Hughes

Our main keynote speakers

Jake began covering major international sporting events such as the 2006 Commonwealth Games, the Football World Cup and the Cricket World Cup. In 2012, his final year with BBC Sport, he hosted the 2012 Euros, the London Olympics and released his first best-selling book, Inside Track.

Damian is an acclaimed author, whose books – on the psychology of high performance, teams, culture, leaders and change – have been translated into 10 languages. He was appointed as a Professor of Organisational Psychology and Change for Manchester Metropolitan University in September 2010.

David McCandless

Leading mind on data and information

David McCandless is a London-based author, data-journalist and information designer. His best-selling infographic books Information Is Beautiful, Knowledge is Beautiful and Beautiful News, are dedicated to visualising ideas, issues, knowledge and data.

His information design work has appeared in hundreds of publications internationally and online, including The Guardian, Wired, and the BBC. David has worked on visualisation projects for Google, Microsoft and the Bill & Melinda Gates Foundation, and trained teams at the likes of Apple, Twitter and Salesforce.

David Macfarlane

Managing Director UK Enterprise & Public Sector, Gamma

David joined Gamma in 2012, following Gamma's acquisition of his managed services business Varision Limited, and now heads up Gamma's UK Direct business.

Prior to this, David was the CTO at Sirocom and latterly the Group CTO at Azzurri Communications, and has accumulated over 25 years of experience in creating and delivering managed services.

Alex Ayers

Sales Director - Direct, Gamma

Alex is a sales leader with a passion for unlocking the potential in people, coaching a high-performing sales team that enables customers to make sense of technology solutions in complex markets.

Through his guidance, Alex can help customers confidently purchase decisions that are right for them, enabling growth and harnessing a real sense of feeling connected.

Richard McPhee

Solutions Director, Gamma

Richard joined Gamma through the acquisition of Exactive, a specialist Microsoft Teams telephony technology enabler that helped transform the way people worked. As CTO, he was responsible for both developing products and services, while also creating and developing their technical strategy.

Richard has a passion for technology and how it can be used to solve common business challenges, which is the mindset he adheres to while heading up a team of Solution Architects and Pre-Sales technical specialists across Gamma's UCaaS, CCaaS, and access managed services.

Gareth Bleasdale

Converged Communications Senior Product Manager, Microsoft

Gareth Bleasdale has been in the telecommunications industry for well over a decade, and has successfully applied his energy and passion to create real change within the sector.

His current role at Microsoft sees Gareth developing go-to-market strategies that help businesses prepare for the new era of work, with Microsoft Teams at the centre of that transformation.

Tina Shepherd

Modern Communications Customer Success Manager, Microsoft

Tina has been working in the computer software industry for over 30 years, acquiring plenty of knowledge on Microsoft Teams, VoIP, and contact centres.

Her current role at Microsoft sees Tina support customers in adopting Teams Phone and Meeting rooms and realise the potential in investing in modern communication licenses.

Russell Yeates

CX Specialist, AWS

Russell is an experienced sales specialist, who has devoted his time and effort since 2021 to help AWS in their mission to transform business infrastructure.

His experience in the cloud technology industry ensures that customers get a firm understanding of what benefits their business can gain from migrating to the cloud.

Helen Bowman

Head of CX, Gamma

Helen is a customer-first service leader, who passionately advocates for process and system automation, balanced with meaningful human interaction when it matters.

With a core belief that empowered and motivated staff are the key to unlocking true service excellence, Helen champions the Gamma brand values to drive service mindset from early careers and beyond in the pursuit of CX excellence spanning the entire customer journey.

Harriet Carr

Customer Success Manager, Mission Labs

Harriet works closely with organisations on the ever changing landscape of customer service and support in the contact centre space. She focuses at the intersection where ambitious, modern technology meets genuine, people-led communication.

Using the touch points she has with customers, Harriet looks to facilitate ways in which SmartAgent & Connect will effectively meet strategic business goals, offer an authentic agent experience, and support the communities they speak to.

Martin Korner

Product & Technology Director for SmartAgent, Mission Labs

Martin has built up a decade of experience with Amazon Web Services & cloud technology, initially in the retail & ecommerce industries before shifting his focus to contact centres. He is passionate about providing contact centre agents with an intuitive and optimised experience, which empowers them to provide an excellent experience to their customers.

Martin leads a skilled team dedicated to building products and solutions which help organisations achieve their CX (customer experience) goals using Amazon Connect and a toolkit of accelerators such as SmartAgent and SmartPCI.

Dan Hayes

Programme Manager, Gamma

Dan has accumulated a wealth of experience from his career in the telecommunications industry, overseeing the delivery of numerous projects for the likes of TalkTalk and Virgin Media.

His current role at Gamma sees Dan take responsibility for creating real business change by leading the Direct Proposition programme, ensuring the development of new capabilities and skills that realises the projected benefits of the programme.

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Key takeaways

Networks must be human-centric

Strive for CX that's epic and world-class

Data can tell an amazing story

Prepare for the PSTN Switch Off

Be a better version of yourself

Watch the highlights

Testimonials

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said GX: Frontiers 2023 met their expectations

100%

are likely to attend next year's GX: Frontiers

100%

would encourage their colleagues to attend

"The customers and guest speakers at Frontiers 2022 have all found ways to come to terms with uncertainty and complexity: getting comfortable with the uncomfortable - and thriving."

Alex Ayers, Sales Director - Gamma

"The keynotes were superb, and it was great to hear the stories from some of your customers - genuine thought leadership that we can take back into our own companies"

GX: Frontiers 22 attendee

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The Venues

Live in London

This year, we headed back to 8 Northumberland Avenue, London, WC2N 5BY.

Located in the heart of London, and just a stone's throw from Trafalgar Square, 8 Northumberland Avenue mixes classic Victorian architecture with cutting-edge technology, making it the perfect venue once again for GX: Frontiers!

Highlights streamed to your machine

Missed us on the day? Watch the sessions on demand!

Register below to gain access to the GX: Frontiers content hub where you'll find all the content from the day. (Please note: our guest keynote sessions will only be available until Friday 14th July)

We'll see you at GX: Frontiers 2024!

Keep an eye out for further announcements

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