A solution to bridge this unusual time of severe disruption
Gamma is providing a unique home working customer contact solution that allows agents to perform their activities from their home location, whilst providing the same customer experience, from any device and connectivity, using the communications channels you need to manage peak demands.
This express solution is flexible and can be used in its own right or as an overlay onto your current contact centre - so just view it as an alternate solution to bridge this unusual period.
Speak to us about Express Contact Centre >
Managing high call volumes with channel swapping
We anticipate you may experience unusually high call volumes, stretching your resources to extents that may compromise service levels. Our channel swap facility allows callers to switch from voice to SMS, email or any social channel, taking pressure off agents and advisors, adding an alternative channel of communication, and therefore maintaining optimum service levels during peak demand.
This 'mix and match' solution enables you to add the channels you need, when you need them - allowing you to instantly add OMNI to your contact centre set up.
PCI compliant web link transactions
Taking secure payments in peak demands from your customer's mobile device can also ease the pressure on agents during peak demands.
Link Pay + is a PCI-DSS Level 1 compliant payment solution that means secure links can be sent between the agent and customer without the payment data being stored on call recordings or the agent needing to pause and resume calls.
Speak to us today to understand how we have recently helped other brands with unexpected alternative Contact Centre Business Continuity services, and how we can tailor a solution to your current needs.
Our solutions are governed by the industry leading operation and cyber security standards. For full details on our data security, segregation and compliance regulations and certification click here.