Join us for a half day CPD accredited workshop, as we guide you through a facilitated discussion alongside your peers
Hosted by a range of speakers from Gamma, Microsoft and Cirrus
Gamma HQ, London
63 Saint Mary Axe, 3rd Floor
London | EC3A 8AA
This event is fully CPD certified. Join us at this workshop and earn CPD hours!
Recent legislation on social housing has put housing associations under increased pressure to make significant improvements and safeguard the interests and wellbeing of their residents.
The cost of living has added to both upkeep and maintenance fees, with operating margins falling and looking to remain tight for the rest of the decade. Tenants and suppliers both have limited visibility on what progress has been made, which only creates more frustration.
The objective is clear - maximise return on existing investments, and start to do less with more. Many housing associations have already started to turn to Microsoft Teams Phone as a way to transform their telephony and guarantee that resident expectations are met.
During this half day workshop, we'll explore:
- The challenges faced with managing complex legacy telephony estates
against the backdrop of hybrid working
- The value behind integrating an omnichannel contact centre into existing systems
- Why housing associations should prioritise cybersecurity to protect sensitive resident data
- Real world scenarios, common pitfalls, and the experience of
other organisations when moving to Teams Phone
- Managing the migration process when starting on the journey to Teams Phone
Hosted by a range of speakers from Gamma, Microsoft and Cirrus, we'll guide you through a facilitated discussion, giving you the chance to tackle your challenges alongside your peers.
Our agenda for the day will be released soon, so keep an eye out for any updates!
This full day workshop will be hosted by experts on telephony in the Public Sector, who will guide you through a facilitated discussion.
Jack Carr | Solutions Consultant
Gamma Enterprise Markets
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Dan Lloyd | Channel Director
Cirrus
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Danielle Binnee | Modern Work Specialist
Microsoft
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- 'Good, engaging speakers and a good opportunity to meet Gamma representatives face to face'
- 'The whole event was really well pitched, with a really good discussion facilitated by Gamma, and an excellent opportunity to network with public sector peers'
- 100% said that the forum met their expectations
The Microsoft Teams Phone Forum will be held at the Gamma office in London.
Our office is located a stone's throw away from the Gherkin in the City of London, and is accessible from a number of London Underground stations, including Aldgate and Bank. The central location makes it a perfect place to stage the Microsoft Teams Phone Forum!