GX Summit 2021: Frontiers

Now available on demand

Hear from Three UK, Microsoft, AWS and more

GX Summit 2021 returned with a big bang!

It had been a long time coming but we finally got to greet customers face-to-face at The British Library in October when we welcomed the return of GX Summit. Technology implementation and adoption has proved a lifeline during lockdown, and birthed new ways of working for thousands of businesses, but what comes next?

GX Summit 2021's Frontiers theme explored the new frontiers of digital change, as organisations look to displace legacy technology to support new ways of working. Our very own Guardians of the Galaxy took attendees on a tour around the universe as we met guest speakers from the likes of Three UK, Microsoft, AWS and more.

Missed us on the day? Head to our GX Summit content hub to catch up on demand.

Speakers included:
Carlo Melis, Chief Network Officer - Three UK
Peter Woodhams, Microsoft Teams Technical Specialist - Microsoft
Aly Galal, Principal Go To Market Specialist for Amazon Connect - AWS
David Macfarlane, Managing Director - Gamma Direct
Chris Wade - Chief Marketing and Product Officer - Gamma

Take a look at our GX Summit 2021 highlights:

Keynote speaker

Joining us for this year’s live keynote was the nation’s favourite physicist, Professor Brian Cox. Professor Brian Cox’s books and TV programmes have been read and watched around the world and credited with making science engaging and accessible to millions.

With his down-to-earth, likeable enthusiasm, Brian is frequently labelled a ‘rock star scientist’, in part due to his time as a professional musician. He is now the Professor of Particle Physics at Manchester University and a key part of the ATLAS experiment at the CERN Large Hadron Collider.From speaking at TED in the US to World Economic Forums in Davos and China, Brian’s presentations engage, inform and entertain. They feature awe-inspiring images from the depths of the universe as well as his trademark infectious enthusiasm for his subject.

Alongside the story of life, the universe and everything, Brian argues that science can unite the world in an attempt to discover our shared origins and answer long-held mysteries.

He also explains the work of CERN and their attempts to use cutting-edge technology and engineering to recreate events fractions of a nanosecond after the Big Bang “in the hope of revealing the underlying simplicity of the universe.”

Catch up on demand

Go to the GX Hub

Agenda

Giving Teams a Voice

With Exactive (A Gamma Company) and Microsoft

It’s been a big year for Microsoft Teams, and the attention shifting to enabling Voice meaning we’re witnessing a seismic shift in the UCaaS market. This week Microsoft announced the launch of Operator Connect – their programme to make it even easier to integrate carrier-grade telephony into the world’s fastest growing collaboration platform and Gamma are one of a select few operators at the forefront of this development. This session will demonstrate the value of combining our leading SIP technology with Microsoft Teams and help you make sense of the deployment options to set you on a path to an adoption curve to envy.

Architecting the modern workplace
Powering Teams telephony with Operator Connect
Considerations for the right solution and successful adoption

Foundations as a Service

With Gamma and Highlight

The modern workplace needs a modern WAN but it’s not just about the right network foundations, or even the right cloud support services; It’s all of it together built on transparency that delivers complete service assurance. Here, Gamma’s resident solutions guru Laurence Malthouse, joined by Highlight, uncovers the secrets to a successful managed service partnership.

Management of the WAN in the modern day
Why Managed Services connects the dots
Seeing is believing

5G: Business needs a Big Network

With Three UK

We’ve recently announced our launch of our new business-only 5G Mobile service in partnership with Three UK – but what change does this translate to? 5G is a game-changing technology for sure, and Three’s Chief Network Officer is here to explain Three’s coming of age for business voice and will unpack the real-world applications of 5G that you can leverage today.

The Big Network story and Three's evolution to business-grade voice
Practical applications of 5G in a data driven future
Winning the speed test

Busting the challenges standing in the way of contact centres

With Mission Labs (A Gamma company) and AWS

It’s hard to compete with sending a rocket into space in this session, but we think AWS’s mission in contact centre technology is certainly blazing a trail. Not only is the technology smart, and we mean that literally with its highly evolved AI capability, but the easy to use self-service configuration unlocks new possibilities for forward-thinking customer engagement leaders. Join Amazon Web Services, and Mission Labs, one of the newest additions to the Gamma family, to discover what the future of contact centre brings.

CCaaS trends and trajectory at the forefront of customer service
Smart Agents - The accelerating effective use of AI in the modern contact centre
The iterativ enature of innovating with Mission Labs

Broadening your Horizons

With Gamma

The communication and connection needs of SMBs have never been so stress-tested than during the last turbulent months. 2021 has been warp speed ahead for our Horizon Cloud Communications platform, with the addition of Horizon Contact into the mix and the uplift of Collaborate, its Unified Communications features, as remote and hybrid working sets in. Chief Marketing and Product Officer Chris Wade in this session explains how we’re further extending the core capability of the voice platform and our Microsoft integration capabilities for the modern workplace.

Changes in customer needs in conversations and connections
Horizon Collaborate - Extending capability of the core voice platform for the modern world
Horizon Contact - Reaching new heights in Customer Communications
Horizon Teams Integration - more on the wider Microsoft story

Catch up now

Speakers

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