GX Summit

Bernie Collins

British Formula 1 strategy analyst

With over a decade’s experience at the forefront of Formula 1, Bernie Collins is an accomplished strategy engineer, most recently employed as Head of Race Strategy for the Aston Martin Formula 1 team.

During her career, she has held senior strategy and performance engineering roles, playing a central role in the teams she has worked for.

In 2023, Bernie joined the Sky Sports F1 broadcasting team, her race strategy expertise adding significant depth to the channel’s coverage.

Margaret Heffernan

CEO, Author, TED Talk Speaker

Dr Margaret Heffernan produced programmes for the BBC for 13 years. She then moved to the US where she spearheaded multimedia productions for Intui, The Learning Company and Standard&Poors. She was Chief Executive of InfoMation Corporation, ZineZone Corporation and then iCast Corporation, was named one of the "Top 25" by Streaming Media magazine and one of the "Top 100 Media Executives" by The Hollywood Reporter.

The author of six books, Margaret's third book, WIllful Blindness: Why We Ignore the Obvious at our Peril was named one of the most important business books of the decade by Financial Times.

Her TED talks have been seen by over 13 million people and in 2015 TED published Beyond Measure: The Big Impact of Small Changes.

Alex Ayers

Sales Director - Direct, Gamma

Alex is a sales leader with a passion for unlocking the potential in people, coaching a high-performing sales team that enables customers to make sense of technology solutions in complex markets.

Through his guidance, Alex can help customers confidently purchase decisions that are right for them, enabling growth and harnessing a real sense of feeling connected.

Richard McPhee

Solutions Director, Gamma

Richard joined Gamma through the acquisition of Exactive, a specialist Microsoft Teams telephony technology enabler that helped transform the way people worked. As CTO, he was responsible for both developing products and services, while also creating and developing their technical strategy.

Richard has a passion for technology and how it can be used to solve common business challenges, which is the mindset he adheres to while heading up a team of Solution Architects and Pre-Sales technical specialists across Gamma's UCaaS, CCaaS, and access managed services.

David Macfarlane

Managing Director UK Enterprise & Public Sector, Gamma

David joined Gamma in 2012 following Gamma’s acquisition of his managed services business Varidion Limited and now heads up Gamma’s UK Direct business.

Prior to this, David was the CTO at Sirocom and latterly the Group CTO at Azzurri Communications and has over 25 years of experience in creating and delivering managed services!

Helen Bowman

Customer Service Director, Gamma

Helen is a customer-first service leader, who passionately advocates for processes and system automation, balanced with meaningful human interaction when it matters.

With a core belief that empowered and motivated staff are the key to unlocking true service excellence, Helen champions the Gamma brand values to drive service mindset from early careers and beyond in the pursuit of CX excellence spanning the entire customer journey.

Harriet Carr

Customer Success Manager, Gamma

Harriet works closely with organisations on the ever-changing landscape of customer service and support in the contact centre space. She focuses at the intersection where ambitious, modern technology meets genuine, people-lead communication.

Using the touch points she has with customers, Harriet looks to facilitate ways in which SmartAgent & Connect will effectively meet strategic business goals, offer an authentic agent experience, and support the communities they speak to.

Amy Lemberger

Group Risk and Governance Director, Gamma

Amy Lemberger is the Group Risk and Governance Director at Gamma. She's responsible for technical security, governance (including certification), business continuity and operational resilience, enterprise risk management and health and safety. She heads the development of any required capabilities for the Group to grow in a safe and informed way.

Amy has a proven track record designing, implementing and leading security teams for large organisations. This includes Security Operations Centre (SOC), Cyber Security and Incident Response Teams (CSIRT), and Security Training and Awareness.

Prior to joining Gamma, Amy was the Cybersecurity Director at the GSM Association (GSMA), supporting their members improve the security posture of the mobile telecommunications ecosystem, and a Head of Security at BT, developing their incident response (IR) and digital forensics strategy.

Amy holds a degree in Digital Forensics and various current industry certifications including CISSP, CISM, GNFA and EnCE.

Charlotte Adams

Customer Programme Enablement Manager, Gamma

Charlotte Adams has over 10 years' worth of experience working at Gamma, having initially started as a Partner Development Manager and progressing to her current role as Customer Programme Enablement Manager.

Her role involves being the conduit between the Sales and Delivery teams to ensure that there's a seamless transition for Gamma's customers as they embark on their journey with Gamma.

Thomas Connelly

Operations Director - Enterprise & Public Sector, Gamma

With over two decades of expertise in the telecommunications industry, Thomas stands as a seasoned operations leader renowned for scaling, developing, and transforming operational teams. Thomas is dedicated to fostering a results-driven culture, ensuring that his teams not only comprehend but fully realize the tangible value they bring to both the business and our customers.

His strategic focus lies in cultivating key relationships to empower customers in achieving their goals, instilling confidence that their network services provider comprehensively understands and meets their evolving needs.