When it comes to Clearing, the last thing you need is for your technology to let you down.
With an expected increase in call volume during this time, it is critical to have a telecoms infrastructure in place which will meet the demands of Clearing, including having the ability to answer every call, access to accurate reporting and a sound contingency plan should any unexpected issues arise.
At Gamma, we have over 10 years' experience supporting universities through Clearing - so we know how important it is to have the right partner by your side. Our range of specialist voice and contact centre solutions (including Horizon Contact) and bespoke support models can ensure a smooth and stress-free Clearing for students and agents alike.
Ready to start your Clearing 2023 journey with Gamma?
Simply request a call back today and we'll connect you with one of our dedicated Clearing specialists.
Connect with a Clearing specialist today
Horizon Contact: Powering your University Clearing
Gamma's cloud-based Horizon Contact solution includes a comprehensive set of voice features to enable your agents to efficiently manage high volumes of incoming calls - including advanced queue management, call back, call recording, skills-based routing and more - all in a simple to use interface.
Hosted entirely within the Gamma network and built on a dedicated voice architecture, Horizon Contact has been designed with resiliency in mind. And because we rigorously stress test our platforms prior to Clearing, as well as using real-time data to continually monitor performance, we'll guarantee peace of mind that not a single call will be missed.
Book a demo with one of our Clearing Specialists to see Horizon Contact in action.
Confidence in Clearing, Confidence in Gamma
We understand that having a partner you can trust is just as important as your technology during Clearing. Which is why we offer our university customers dedicated support throughout the Clearing process and are Janet connected. So you can have complete peace of mind that your communications systems will cope with the influx of calls and messages from prospective students. In fact, 100% of our Clearing 2022 customers rated the platform quality as ‘Good’ or ‘Excellent’. Not only this, all our solutions are scalable and can be flexed to suit your needs, so if you need extra capacity to manage busy periods - that’s fine too.
This year, Gamma’s systems connected over 90K calls at peak times and 100% of our Clearing customers rated our live support as “Excellent”. 53K students applied to university courses in 2022 – the highest it’s been for ten years. And 2023 looks set to look busier than ever, so make the right call now for Clearing with Gamma.
Talk to one of our Clearing experts to find out more about our bespoke communications solutions.
Dedicated Clearing Support
We know how important peace of mind is during Clearing. Which is why we've developed a bespoke support model, including support from the Clearing war room and incident bridge, for fast resolution of any potential problems before they arise.
Supporting you all the way, we'll do everything we can to ensure the Clearing process is as smooth and as straightforward as possible.
You'll have access to a dedicated support team and project manager who will work with you to design, review and test each aspect of your communications infrastructure - so you'll be ready for a hassle-free Clearing.
100% of Clearing 2022 customers rated Gamma's live Clearing support as 'Excellent'.
